Account Manager - Arabic Speaker
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Key skills for this role
About the Role
Talabat seeks an Account Manager to manage and grow relationships with restaurant and vendor partners in Dubai. You will analyze data, drive partner growth, and collaborate cross-functionally.
Key Skills for This Role
Responsibilities
- Build and maintain strong, long term relationships with existing restaurant and vendor partners
- Ensure high partner satisfaction and retention through proactive communication and support
- Analyze sales, operational, and engagement data to identify areas for improvement
- Share actionable recommendations based on performance metrics to drive revenue and efficiency
- Conduct regular business reviews to align on results, opportunities, and growth plans
- Identify growth opportunities within the portfolio – upsell services, suggest cross promotions
- Support partners in optimizing content for better customer engagement and conversion
- Recommend and coordinate marketing campaigns and promotional offers to drive order volume
- Collaborate closely with internal teams such as Marketing, Logistics, and Operations
- Negotiate and renew commercial agreements to ensure a fair and strategic partnership
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- 3+ years of experience in Sales, Account Management, or Partner Success
- Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets
- Excellent communication, negotiation, and interpersonal skills
- Fluency in Arabic is a must
- Customer first mindset with a strong focus on delivering value to partners
- Self starter with the ability to work independently in a fast paced environment
Full Job Posting
Company Overview
- Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, operating in around 65 countries worldwide.
Partner Relationship Management
- Build and maintain strong, long term relationships with existing restaurant and vendor partners.
- Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.
- Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.
Data Driven Consulting
- Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.
- Share actionable recommendations based on performance metrics to drive revenue and efficiency.
- Conduct regular business reviews to align on results, opportunities, and growth plans.
Account Growth & Optimization
- Identify growth opportunities within the portfolio – upsell services, suggest cross promotions, and improve partner performance.
- Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.
- Recommend and coordinate marketing campaigns and promotional offers to drive order volume.
Cross Functional Collaboration
- Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.
- Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.
Contract Management & Compliance
- Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
- Ensure partners comply with service level agreements and maintain operational standards, including delivery quality and availability.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years of experience in Sales, Account Management, or Partner Success (experience in food tech, FMCG, or e commerce is a plus).
- Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
- Excellent communication, negotiation, and interpersonal skills.
- Fluency in Arabic is a must.
- Customer first mindset with a strong focus on delivering value to partners.
- Self starter with the ability to work independently in a fast paced environment.
Additional Information
- Grow With Us: We're all about growth and recognition, both professionally and personally.
- Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength.
- Make a Difference: Join the team behind the fastest growing online food ordering network.
- Fun & Community: Our company events, cultural outings, and sports activities.
- Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms.
- Health & Wellness: With sponsored healthcare and gym memberships.
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