1st Shift Operations Supervisor

Role overview

Compensation

• The pay range is $65,000 to $70,000 per year.

Schedule

• The regular schedule is Monday through Friday from 7:00 a.m. to 4:00 p.m.
• The role requires flexibility outside normal business hours and participation in an after-hours on-call rotation.

Location

• The listed work location is 80 Micro Drive, Jonestown, Pennsylvania 17038.

Responsibilities

• Oversee international transportation and customs brokerage operations and supervise departmental activities.
• Review shipment documentation, invoices, bills of lading, and shipping statements for accuracy and compliance.
• Compute duties, tariffs, price conversions, weights, and merchandise volumes for international shipments.
• Communicate with customs officials to release freight and resolve delays.
• Establish and monitor customs clearance policies, procedures, and service standards.
• Audit client import and export processes, shipment documents, and accounting to identify concerns.
• Lead staff meetings, support training, address performance problems, and participate in projects.

Requirements

• High school diploma or GED, four years of related experience, and one year of supervisory experience.
• Working knowledge of ITAR, import brokerage, export compliance, hazmat regulations, and recordkeeping.
• Ability to interpret business, technical, and government regulations and write reports and procedures.
• Intermediate Microsoft Office and software proficiency, strong communication, planning, problem analysis, and team leadership abilities.
• Fluent written and spoken English.
• A related bachelor’s degree or equivalent education and experience is preferred.

Benefits

• The employer describes career growth opportunities and a multicultural, collaborative work environment.
• Benefits include health coverage, paid time off, retirement matching, insurance programs, tuition reimbursement, and company-paid holidays.