Workshop Manager | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive is seeking a Workshop Manager to lead aftersales workshop operations, ensuring service excellence, technical quality, and profitability. The role requires managing teams, driving KPIs, and ensuring compliance with OEM standards.
Key Skills for This Role
Responsibilities
- Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets.
- Drive Fix Right First Time (FRFT) performance and reduce repeat repairs.
- Deliver workshop revenue, labour sales, and gross profit targets.
- Champion customer satisfaction (CSI/NPS) by ensuring on time delivery and quality repairs.
- Lead, coach, and develop a team of supervisors, foremen, technicians, and apprentices.
- Oversee warranty processes to ensure accuracy and minimise debit notes.
- Ensure full compliance with HSE standards and KSA labour requirements.
- Monitor and report key workshop KPIs using DMS data.
Requirements
- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or related technical discipline
- Minimum 8 10 years of experience in automotive aftersales operations within a franchised dealership
- At least 3 5 years in a Workshop Manager or equivalent leadership role
- Proven track record of managing high volume workshop operations and achieving KPIs
- Experience managing large technical teams (15+ technicians)
Full Job Posting
Position Summary
- The Workshop Manager leads end to end workshop operations, ensuring service excellence, technical quality, productivity, and profitability.
Workshop Operations & Productivity
- Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets.
- Manage workload distribution, bay allocation, technician capacity, and job progression.
- Drive Fix Right First Time (FRFT) performance and reduce repeat repairs.
- Ensure adherence to OEM repair standards and workshop processes.
- Monitor work in progress (WIP) and control ageing Repair Orders.
Financial & Commercial Performance
- Deliver workshop revenue, labour sales, and gross profit targets.
- Drive revenue growth through Vehicle Health Checks and upselling.
- Control operational costs within approved budgets.
- Analyse financial performance and implement corrective actions.
Customer Experience & Service Quality
- Champion customer satisfaction (CSI/NPS) by ensuring on time delivery and quality repairs.
- Handle escalated customer complaints with full ownership.
- Work closely with Service Advisors to ensure accurate diagnosis and clear approvals.
Team Leadership & Development
- Lead, coach, and develop a team of supervisors, foremen, technicians, and apprentices.
- Build a high performance culture focused on productivity and continuous improvement.
- Manage technician certification and OEM training compliance.
- Drive performance management and succession planning.
Warranty, Compliance & HSE
- Oversee warranty processes to ensure accuracy and minimise debit notes.
- Ensure full compliance with HSE standards and KSA labour requirements.
- Maintain workshop equipment and tools in line with OEM standards.
- Ensure audit readiness for OEM, internal, and regulatory inspections.
Reporting & Performance Management
- Monitor and report key workshop KPIs including labour hours sold, efficiency, productivity, FRFT, CSI, and gross profit.
- Use DMS data to analyse performance trends and identify improvements.
- Prepare and present monthly performance reviews.
- Drive continuous improvement initiatives based on data insights.
Educational Requirements
- Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or related technical discipline.
- Advanced OEM certifications or technical leadership training highly preferred.
Experience Requirements
- Minimum 8–10 years in automotive aftersales operations within a franchised dealership.
- At least 3–5 years in a Workshop Manager or equivalent leadership role.
- Proven track record of managing high volume workshop operations and achieving KPIs.
- Experience managing large technical teams (15+ technicians) within multi bay facilities.
Technical Skills
- Strong knowledge of OEM diagnostic systems, repair standards, and workshop processes.
- Proficiency in DMS such as Kerridge, Autoline, SAP, Incadea, or equivalent.
- Solid understanding of EV, hybrid systems, ADAS, and modern automotive technologies.
- Strong financial and operational analysis capability.
- Working knowledge of warranty systems, audit processes, and compliance standards.
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