Beauty Advisor | Retail | Watsons | Qatar
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Key skills for this role
About the Role
Al Futtaim Group seeks a Beauty Advisor for Watsons in Qatar to drive sales and enhance customer experience by recommending beauty products, managing stock, and ensuring operational standards.
Key Skills for This Role
Responsibilities
- Recommend appropriate products and provide information on features, advantages, and benefits to enhance customer decision making
- Assist customers in locating, selecting, and purchasing products based on preferences
- Utilize selling techniques such as suggestive selling, upselling, and cross selling to increase Average Transaction Value
- Attend to all customer queries and needs, providing efficient and friendly service
- Resolve customer complaints following set customer service standards
- Monitor product availability and ensure proper safekeeping of merchandise
- Update reports on product shelf life and ensure timely replenishment
- Prepare and set up store promotions using marketing collaterals
- Maintain cleanliness and orderliness in assigned areas
Requirements
- High School diploma; degree not essential but a plus
- Minimum of 2 to 4 years of experience in retail, focusing on beauty or fashion sector
- Strong knowledge of fashion/beauty industry and trends
- Proficiency in retail operations, stock management, and visual merchandising
- Excellent computer skills with capabilities in using retail systems and managing cash transactions
Full Job Posting
Overview of the Role
- The Beauty Advisor plays a crucial role in enhancing customer experience and driving sales in the store. They are responsible for selling beauty products through knowledgeable engagement with customers, ensuring efficient service, and maintaining a visually appealing display of products.
What You Will Do
- Recommend appropriate products and provide information on features, advantages, and benefits to enhance customer decision making.
- Assist customers in locating, selecting, and purchasing products based on preferences for brand, variant, and color.
- Utilize selling techniques such as suggestive selling, upselling, and cross selling to increase Average Transaction Value (ATV).
- Attend to all customer queries and needs, providing efficient and friendly service.
- Resolve customer complaints following set customer service standards and within the scope of control.
- Monitor the availability of products and ensure proper safekeeping of merchandise to prevent shoplifting, damages, and pilferages.
- Update reports on product shelf life and ensure timely replenishment of products on display with complete shelf tag prices.
- Weekly monitor price changes and update shelf/price tags as needed following planograms and guidelines.
- Comply with all set customer service standards, including greeting customers and offering baskets.
- Prepare and set up store promotions using marketing collaterals to effectively communicate offers.
- Maintain cleanliness and orderliness in assigned areas and ensure compliance with company policies and procedures.
- Accomplish and monitor performance development plans in a timely manner.
Skills
- Empathy and customer service orientation.
- Leadership and problem solving abilities.
- Excellent relationship building and communication skills.
- Ability to deal with ambiguity and maintain integrity and trust in all interactions.
What Qualifies You For The Role
- High School diploma; degree not essential but a plus.
- Minimum of 2 to 4 years of experience in retail, focusing on the beauty or fashion sector.
- Strong knowledge of the fashion/beauty industry and trends, with proficiency in retail operations, stock management, and visual merchandising.
- Excellent computer skills with capabilities in using retail systems and managing cash transactions.
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