Workshop Manager | Al-Futtaim Automotive - BYD | KSA
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Key skills for this role
About the Role
Al-Futtaim Automotive - BYD is seeking a Workshop Manager to lead end-to-end workshop operations in Riyadh. The role drives service excellence, technical quality, productivity, and profitability.
Key Skills for This Role
Responsibilities
- Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets aligned with brand KPIs
- Manage workload distribution, bay allocation, technician capacity, and job progression to maximise throughput and minimise vehicle turnaround time
- Drive Fix Right First Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance
- Deliver workshop revenue, labour sales, and gross profit targets across mechanical, electrical, body & paint, and accessory operations
- Champion customer satisfaction (CSI / NPS) by ensuring on time delivery, quality repairs, and transparent communication
- Lead, coach, and develop a team of Workshop Supervisors, Foremen, Team Leaders, Technicians, and Apprentices
- Oversee warranty processes to ensure accuracy, documentation integrity, and minimisation of warranty debit notes
- Ensure full compliance with HSE standards, environmental regulations, and KSA labour and safety requirements
Requirements
- Bachelor's Degree in Mechanical Engineering, Automotive Engineering, or related technical discipline
- Minimum 8 10 years of experience in automotive aftersales operations within a franchised dealership environment
- At least 3 5 years of experience in a Workshop Manager or equivalent leadership role
- Proven track record of managing high volume workshop operations and achieving financial and operational KPIs
- Experience managing large technical teams (15+ technicians) within multi bay workshop facilities
Full Job Posting
Position Summary
- The Workshop Manager is responsible for leading end to end workshop operations within the Aftersales function, ensuring service excellence, technical quality, productivity, and profitability across all repair and maintenance activities.
Workshop Operations & Productivity
- Lead daily workshop operations to achieve labour sales, productivity, efficiency, and utilisation targets aligned with brand KPIs.
- Manage workload distribution, bay allocation, technician capacity, and job progression to maximise throughput and minimise vehicle turnaround time.
- Drive Fix Right First Time (FRFT) performance and reduce repeat repairs and comebacks through strong technical governance.
- Ensure adherence to OEM repair standards, service bulletins, diagnostic procedures, and workshop processes.
- Monitor work in progress (WIP) and control ageing Repair Orders to ensure timely completion and revenue realisation.
Financial & Commercial Performance
- Deliver workshop revenue, labour sales, and gross profit targets across mechanical, electrical, body & paint, and accessory operations.
- Drive revenue growth through Vehicle Health Checks (VHC), menu pricing, and upselling opportunities via Service Advisors.
- Control operational costs including consumables, overtime, sublet expenses, and warranty rework within approved budgets.
- Analyse financial performance and implement corrective actions to improve profitability and cost efficiency.
Customer Experience & Service Quality
- Champion customer satisfaction (CSI / NPS) by ensuring on time delivery, quality repairs, and transparent communication.
- Handle escalated customer complaints with full ownership and implement root cause corrective actions.
- Work closely with Service Advisors to ensure accurate diagnosis, realistic promise times, and clear job approvals.
- Ensure consistent service quality and customer experience across all workshop activities.
Team Leadership & Development
- Lead, coach, and develop a team of Workshop Supervisors, Foremen, Team Leaders, Technicians, and Apprentices.
- Build a high performance culture focused on productivity, quality, accountability, and continuous improvement.
- Manage technician certification, OEM training compliance, and skills development aligned with evolving vehicle technologies including EV/Hybrid.
- Drive performance management, succession planning, and Saudization development within the workshop workforce.
Warranty, Compliance & HSE
- Oversee warranty processes to ensure accuracy, documentation integrity, and minimisation of warranty debit notes.
- Ensure full compliance with HSE standards, environmental regulations, and KSA labour and safety requirements.
- Maintain workshop equipment, tools, and Special Service Tools (SSTs) in line with OEM and safety standards.
- Ensure audit readiness for OEM, internal, and regulatory inspections.
Reporting & Performance Management
- Monitor and report key workshop KPIs including labour hours sold, efficiency, productivity, FRFT, CSI, and gross profit.
- Use DMS data (Kerridge, Autoline, SAP, Incadea, or equivalent) to analyse performance trends and identify improvement opportunities.
- Prepare and present monthly performance reviews to Aftersales leadership and OEM stakeholders.
- Drive continuous improvement initiatives based on data insights and operational performance gaps.
Skills
- Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
- Advanced OEM certifications or technical leadership training is highly preferred.
- Minimum 8–10 years of experience in automotive aftersales operations within a franchised dealership environment.
- At least 3–5 years of experience in a Workshop Manager or equivalent leadership role.
- Proven track record of managing high volume workshop operations and achieving financial and operational KPIs.
- Experience managing large technical teams (15+ technicians) within multi bay workshop facilities.
- Strong knowledge of OEM diagnostic systems, repair standards, and workshop processes.
- Proficiency in Dealer Management Systems (DMS) such as Kerridge, Autoline, SAP, Incadea, or equivalent.
- Solid understanding of EV, hybrid systems, ADAS, and modern automotive technologies.
- Strong financial and operational analysis capability using workshop KPIs and reporting tools.
- Working knowledge of warranty systems, audit processes, and compliance standards.
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