Wholesale Sales Manager - Arabic Speaking Required

Job Purpose

Sales Strategy and Growth

• Prepare and implement the annual wholesale sales plan.
• Achieve monthly, quarterly and annual sales and collection targets.
• Identify growth opportunities by product, territory and customer segment.
• Expand business with wholesalers, distributors, resellers, perfume shops, retailers and other approved B2B customers.
• Develop promotional plans for new and slow-moving products.
• Maintain approved selling prices and required profit margins.

Customer Development

• Identify, approach and activate new wholesale customers.
• Maintain existing customer relationships and increase repeat orders.
• Conduct regular customer visits and monitor market requirements.
• Negotiate quotations, commercial terms and contracts within approved authority.
• Resolve customer complaints, returns and service issues with the relevant departments.
• Ensure customers do not resell products outside approved territories or channels without authorization.

Team Management

• Allocate monthly targets by salesperson, territory and customer segment.
• Prepare daily and weekly visit plans and monitor individual performance.
• Coach and train the team on products, pricing, negotiation and customer management.
• Conduct weekly sales meetings and prepare corrective action plans.
• Participate in recruitment, onboarding and performance evaluations.

Credit and Collections

• Ensure sales comply with approved customer credit limits and payment terms.
• Monitor outstanding balances and overdue invoices with Finance and Collection.
• Restrict further credit sales for blocked or overdue customers without management authorization.
• Maintain accurate customer statements and follow up on payment commitments.
• Support collection activities, dispute resolution and recovery of overdue amounts.

Forecasting and Inventory

• Prepare monthly and quarterly sales forecasts by product and customer.
• Coordinate with Procurement, Warehouse and Production to ensure product availability.
• Monitor out-of-stock products, excess inventory and slow-moving items.
• Share major orders, promotions and seasonal demand information in advance.
• Ensure orders are processed, delivered and received on time.

ERP and Reporting

• Record leads, quotations, orders, visits and customer information in the ERP or CRM.
• Review daily sales and collection performance for each salesperson.
• Submit reports covering sales achievement, gross margin, customers, pipeline, visits, quotations, balances, lost business, market prices, competitors and required actions.

Qualifications and Experience

• Bachelor's degree in Business Administration, Sales, Marketing or a related field.
• At least five years of B2B or wholesale sales experience.
• At least two years of sales team management experience.
• UAE market experience is strongly preferred.
• Experience in fragrance, FMCG, cosmetics, retail supply or related products is advantageous.
• A valid UAE driving licence is mandatory.
• Good command of Arabic and English.
• Strong knowledge of ERP, CRM, Excel and sales reporting.