Wholesale Sales Manager - Arabic Speaking Required

Job Purpose

Sales Strategy and Growth

• Prepare and implement the annual wholesale sales plan.
• Achieve monthly, quarterly, and annual sales and collection targets.
• Identify growth opportunities by product, territory, and customer segment.
• Expand business with wholesalers, distributors, resellers, perfume shops, retailers, and approved B2B customers.
• Develop promotional plans and maintain approved prices and profit margins.

Customer Development

• Identify, approach, and activate new wholesale customers.
• Maintain existing customer relationships and increase repeat orders.
• Conduct customer visits and monitor market requirements.
• Negotiate quotations, commercial terms, and contracts within approved authority.
• Resolve complaints, returns, and service issues with relevant departments.
• Ensure customers follow approved territories and sales channels.

Team Management

• Allocate targets and prepare visit plans for the sales team.
• Monitor performance, visits, quotations, orders, and collections.
• Coach and train the team on products, pricing, negotiation, and customer management.
• Conduct sales meetings and prepare corrective action plans.
• Participate in recruitment, onboarding, and performance evaluations.

Credit and Collections

• Ensure sales comply with approved credit limits and payment terms.
• Monitor outstanding balances and overdue invoices with Finance and Collection.
• Restrict further credit sales for blocked or overdue customers without authorization.
• Maintain customer statements and follow up on payment commitments.
• Support dispute resolution and recovery of overdue amounts.

Forecasting and Inventory

• Prepare sales forecasts by product and customer.
• Coordinate with Procurement, Warehouse, and Production to maintain product availability.
• Monitor out-of-stock products, excess inventory, and slow-moving items.
• Share major orders, promotions, and seasonal demand information in advance.
• Ensure orders are processed, delivered, and received on time.

ERP and Reporting

• Record leads, quotations, orders, visits, and customer information in the ERP or CRM.
• Review daily sales and collection performance for each salesperson.
• Submit reports covering sales achievement, margins, customers, pipeline, visits, quotations, balances, lost business, market prices, competitor activity, and required actions.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• At least five years of B2B or wholesale sales experience.
• At least two years of sales team management experience.
• UAE market experience is strongly preferred.
• Fragrance, FMCG, cosmetics, retail supply, or related product experience is advantageous.
• Valid UAE driving licence is mandatory.
• Good command of Arabic and English.
• Strong knowledge of ERP, CRM, Excel, and sales reporting.