Whatever Whenever Agent
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Key skills for this role
About the Role
W Hotels is hiring a Guest Experience Expert to deliver memorable and unique experiences for guests throughout their stay. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services that guide guests through their entire stay
- Process operational needs, address guest requests, complete reports, and share highlights of the local area
- Ensure transactions feel like part of the experience
- Create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for an extended time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life.
- Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
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