Welcome Desk Agent - Guest Experience Expert
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Key skills for this role
About the Role
W Hotels in Dubai is seeking a Guest Experience Expert to provide exceptional service during check-in and check-out. The role involves processing operational needs, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Process operational needs, address guest requests, complete reports
- Share highlights of the local area
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for an extended time
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build and experience that is memorable and unique.
- Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Standing, sitting, or walking for an extended time.
- Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About W Hotels
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life.
- Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
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