Guest Experience Expert
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Key skills for this role
About the Role
W Hotels is seeking a Guest Experience Expert to create unique and memorable stays for guests. The role involves handling check-in/out, fulfilling guest requests, and providing local recommendations.
Key Skills for This Role
Responsibilities
- Handle guest check in and check out processes smoothly
- Take initiative to provide a wide range of services to guide guests during their stay
- Perform operational tasks, handle guest requests, complete reports
- Discuss local events and attractions with guests
- Maintain professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift objects weighing less than 10 pounds
Full Job Posting
Position Summary
- Our job is not just about smooth check in/out; it's about building a unique and memorable experience. Guest Experience Experts take initiative to deliver services that guide guests through their stay.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None
Critical Success Factors
- Create a safe workplace, follow company policies, maintain confidentiality, protect company assets.
- Maintain quality standards and professional uniform, appearance, and communication.
- Stand, sit, or walk for long periods.
- Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
About W Hotels
- W Hotels' mission is to ignite curiosity and expand worlds.
- We are a place to enjoy life, open doors and minds.
- Our Whatever/Whenever service philosophy makes guests' passions a reality.
- W Hotels is part of Marriott International.
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