Guest Experience Expert
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Key skills for this role
About the Role
W Hotels is seeking a Guest Experience Expert to deliver exceptional service and create memorable experiences for guests. The role involves handling check-in/check-out, addressing guest requests, and ensuring smooth operations.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and operational needs
- Prepare reports and share local area highlights
- Maintain professional appearance and communication
Requirements
- High school diploma or equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Sharing highlights of the local area
Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- No license or certification required
Work Environment
- On site position
- Must be able to stand, sit, or walk for extended time
- Must be able to lift up to 10 pounds
About W Hotels
- W Hotels is part of Marriott International
- Mission to awaken curiosity and broaden horizons
- Service philosophy: Whatever/Whenever
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