Wellness Coordinator
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Key skills for this role
About the Role
The role involves greeting guests, coordinating wellness services, managing client records, and promoting wellness packages in a luxury environment.
Key Skills for This Role
Responsibilities
- Greet guests and members, creating a professional atmosphere
- Handle administrative tasks such as scheduling wellness services and maintaining calendars
- Process payments, vouchers, and bookings
- Maintain spa inventory and ensure timely reordering
- Support data collection for wellness metrics and maintain client records
Requirements
- Experience in a spa or wellness environment
- Strong organizational and administrative skills
- Excellent customer service and communication skills
Full Job Posting
Overview
- At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning.
- Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours.
- Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem.
General Duties
- Meet and greet guests and members to Asaya, creating a professional atmosphere.
- Be proactive in up selling further services and the facilities.
- Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.
- Be knowledgeable on the products to support the therapists and retailing to clients.
- Process payments and complete appropriate paperwork.
- Process voucher purchasing, bookings and redemption.
- Arrange product displays and ensure the presentation of department particularly in the reception area will be neat, clean and tidy.
- Help maintain all the facilities within Asaya.
Coordinator Duties
- Handle administrative tasks such as scheduling wellness services, maintaining calendars, booking rooms, and preparing materials.
- Serve as the first point of contact for internal wellness inquiries and coordinate communications.
- Support data collection for wellness metrics and ensure confidentiality and compliance with privacy regulations.
- Maintain and organize client records, treatment logs, intake forms, and follow up notes.
- Monitor spa inventory, wellness supplies, and ensure timely reordering in collaboration with the Wellness Manager.
- Support the promotion and communication of wellness packages, workshops, and seasonal offers.
- Prepare daily reports, attendance logs, and client feedback summaries.
- Process payments, generate invoices, and ensure accurate billing and recordkeeping.
- Assist with vendor coordination and wellness practitioner scheduling.
- Uphold cleanliness, order, and confidentiality in line with spa protocols and health regulations.
Concierge Duties
- Answer calls within three rings with the appropriate greeting.
- Ascertain the type and time of Asaya service desired and booking the most suitable time according to therapists and practitioners appointment schedule with the inclusion of offering additional treatments.
- Ensure all prudent information is taken with each booking to be able to reconfirm contact with the guests if needed.
- Offer an orientation of the facilities to all first time guests and members as per standard procedure advising them of services, facility rules and any other prudent information.
- Group enquiries, press and VIP booking details should be taken and passed on to the Director of Wellness/ Assistant with full contact name, telephone/email and details of date and nature of booking enquiry.
- Be alert and utilize permanent staff during their Rota hours to maximize time and profitability.
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