Captain - Pool Bar
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Key skills for this role
About the Role
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar.
Key Skills for This Role
Responsibilities
- Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards
- Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence
- Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities
Requirements
- Experience in restaurant operations and team leadership
- Knowledge of service standards and product knowledge
Full Job Posting
Role Overview
- As a Captain, you will oversee the day to day flow of restaurant operations, ensuring every guest receives attentive, personalized, and consistent service.
- You will lead by example, maintaining service excellence, supporting team performance, and acting as a key link between the management team and service associates.
How You'll Make the Place
- Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards.
- Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence.
- Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability.
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required.
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet.
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities.
Our Benefits
- Medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry leading paid parental leave.
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