Welcomer
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Key skills for this role
About the Role
AccorHotel is hiring a Welcomer to provide front desk services at a hotel in Saudi Arabia. The role involves greeting guests, managing check-ins/check-outs, handling immigration records, and upselling hotel services.
Key Skills for This Role
Responsibilities
- Greet guests with a smile and maintain a positive attitude at all times
- Ensure all check ins and check outs are made in line with established standards
- Handle immigration records and ensure all guests are recorded on accurate reports
- Guide VIP guests and Executive floor bookings to the 22nd Floor
- Upsell hotel facilities and services to guests
- Perform detailed handover at end of shift and ensure cashier report is correct
Requirements
- Perfect grooming (uniform, tag, make up, tidy hair)
- Positive attitude and always keep a smile
- Ability to follow instructions and work efficiently
- Knowledge of immigration recording procedures (CID as per UAE law)
Full Job Posting
Job Description
- The welcomer will keep at all times a perfect grooming and positive attitude.
Key Responsibilities
- Always keep a smile on and maintain a positive attitude.
- Act quickly and efficiently, following instructions from supervisor.
- Ensure section is perfectly tidy and stationary is refilled as required.
- Ensure all C/I and C/O are made in line with standards, especially audit, immigration & guest history.
- Be attentive to information during briefings and report problems to supervisor.
- Read reception logbook at beginning of shift, follow up and keep it updated.
- Ensure all guests checked in during shift are recorded on immigration reports (CID as per UAE law).
- Guide VIP guests and Executive floor bookings to the 22nd Floor.
- Be ready to help guests with any request.
- Clear station at end of shift and do full handover, ensuring cashier report is correct.
- Take every opportunity to sell hotel facilities and services.
- Respect privacy/confidentiality of all hotel patrons and know duties in case of fire.
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