Welcomer (Front Office Agent)
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Key skills for this role
About the Role
Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs. Anticipate guest needs, handle cash transactions, and mai.
Key Skills for This Role
Responsibilities
- Warm welcomes, check ins, and check outs for guests
- Anticipate guest needs and handle complaints
- Monitor room status and ensure guest satisfaction
Requirements
- Provide friendly, efficient, and professional front office service
- Handle cash transactions accurately
- Maintain guest profiles and follow VIP protocols
Full Job Posting
Role Overview
- Provide friendly, efficient, and professional front office service including warm welcomes, check ins, and check outs.
Key Responsibilities
- Anticipate guest needs and handle cash transactions
- Maintain Pullman service standards
- Monitor room status and manage guest complaints
- Ensure guest satisfaction
- Maintain accurate guest profiles and follow VIP protocols
- Adhere to local government requirements and Pullman guidelines
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