Hostess
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Key skills for this role
About the Role
The candidate must be able to: Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellation.
Key Skills for This Role
Responsibilities
- Answer telephone within 3 rings using correct salutations and telephone etiquette
- Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards
- Communicate reservation/cancellation changes to management as they arise throughout the shift
- Monitor the preparation of own assignments ensuring compliance to departmental standards
- Ensure that all menus, check folders are cleaned and in sufficient quantity
- Ensure that the hostess stand is cleaned and organized
- Review Reservation book, pre assign designated tables and follow up on all special requests
- Greet the guests at the entrance of the restaurant
- Seat Guest accordingly to floor plan / being fair to each waiter
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table
- Present the open menu to the guest
Requirements
- Ability to answer telephone within 3 rings using correct salutations and telephone etiquette
- Ability to take, record and confirm restaurant reservations/cancellations
- Familiarity with hotel services/activities to respond to guest inquiries
Full Job Posting
Responsibilities
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review Reservation book, pre assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them.
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
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