Welcome Ambassador
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Key skills for this role
About the Role
W Hotels is seeking a Welcome Ambassador (Guest Arrival Expert) to create memorable first impressions for guests during arrival and departure. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Create a memorable first impression for guests upon arrival and departure
- Process operational needs, address guest requests, and complete reports
- Share highlights of the local area with guests
- Maintain a safe workplace and follow company policies
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 75 pounds with assistance
Full Job Posting
Position Summary
- First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable.
- When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay.
- Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with
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