Wedding & Social Events Sales Manager
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Key skills for this role
About the Role
Manage social events, respond to inquiries, ensure guest satisfaction, lead coordination, and optimize event financials with a passion for weddings.
Key Skills for This Role
Full Job Posting
Overview
- Specifically handle the social events market (contracts, responding to inquiries etc.)
- Manage internal and external social events
- Respond quickly to guest requests in a professional manner. Follow up to ensure guest satisfaction within 24 hours.
- Clearly communicate details of events to client and hotel departments via contracts, banquet event orders (BEO) and internal meetings
- Conduct site inspections with prospective couples and clients, showcasing the hotel
- Demonstrated ability to lead cross-functional coordination with Banquets, Culinary, Rooms, Sales, and external partners to ensure seamless event execution
- Attend all hotel required meetings and trainings
- Manages wedding room blocks and meeting space for assigned weddings
- Anticipates, addresses, and resolves guest concerns with professionalism and impeccable service.
- Maintain the integrity of Opera Sales & Event Management (OSEM) at all times
- Create floor plans that optimize space and ensure a memorable guest experience
- Strong understanding of event financials, including billing accuracy, deposit schedules, minimum spend requirements, and opportunities to optimize revenue
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