Waitstaff - Butterly Room, Shisha Lounge & Event Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Ensure exceptional guest service, adhere to operational standards, and maintain cleanliness while building guest relationships and handling inquiries efficiently.
Key Skills for This Role
Responsibilities
- Ensure to deliver the brand promise and always provide exceptional guest service
- Maintain high standards of personal presentation and grooming
- Fully partake in comprehensive training programs
- Have full working knowledge of restaurant floor plan/layout and all F&B offers
- Establish rapport with guests in a professional manner
- Handle all guest enquiries and complaints courteously and efficiently
- Follow restaurant Order of Service and Standard Operating Procedures
- Ensure all stations are equipped with sufficient clean, polished cutlery/plates and service wear
- Assist supervisor in controlling section in the restaurant
- Operate the micros system effectively and present the bill and take payments correctly
- Handle all operating equipment carefully avoiding abuse and minimizing breakage
Requirements
- Ability to deliver exceptional guest service and maintain high standards
- Good communication and interpersonal skills
- Ability to work in a team and follow instructions
- Knowledge of restaurant floor plan, F&B offerings, and order of service
- Ability to handle guest inquiries and complaints courteously
- Flexibility to work shifts and maintain punctuality
Full Job Posting
Our Associate Experience
- We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.
- This includes: A competitive salary and benefits package; High quality associate accommodation in prime locations in the heart of Lusail and the Pearl; A birthday day off; Personalized development plans and continuous learning opportunities to support your career journey.
- These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.
Your Role Guest Satisfaction
- Ensures to deliver the brand promise and always provide exceptional guest service.
- Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
- Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
- Maintains positive guest and associate interactions with good working relationships.
Your Role Operations
- Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
- Ensure high standards of personal presentation and grooming.
- Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture.
- To have a full working knowledge of the restaurant floor plan / layout, all F&B offers.
- Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests.
- Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha.
- Establish rapport with guests in a professional manner.
- Always provide our guests with the highest level of service and attention.
- Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required.
- Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
- Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in house database to be updated.
- Always follow the restaurant Order of Service and Standard Operating Procedures.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rosewood Hotels and Resorts
Assistant Chief Butler
United Arab Emirates, UAE
Rosewood Abu Dhabi is seeking an Assistant Chief Butler to oversee daily butler operations, coordinate the guest journey, and lead the butler team. The role requires exceptional service standards and interdepartmental co
Waiter/Waitress - Hidden Bar
Abu Dhabi, UAE
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar...
Captain - Pool Bar
Abu Dhabi, UAE
OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we ar...
Guest Service Associate - Bell
Abu Dhabi, UAE
THE TEAM The Concierge team at Rosewood Abu Dhabi creates memorable first and last impressions for every guest. As ambassadors of the hotel, the team delivers intuitive service,...
Commis I - Bakery
Abu Dhabi, UAE
Rosewood Abu Dhabi is looking for a Commis Bakery to support pastry preparation and production, ensuring high-quality standards. The role involves mise en place, maintaining hygiene, and contributing to a safe kitchen en
Pool Host/Hostess
Abu Dhabi, UAE
Rosewood Abu Dhabi is seeking a Pool Host/Hostess to be the first point of contact for guests at the pool area, creating a warm welcome and ensuring a safe, comfortable, and relaxing environment. The role involves provid
Outlet Cashier
Abu Dhabi, UAE
Rosewood Hotels and Resorts is seeking an Outlet Cashier to process guest bills, payments, and transactions accurately. You will safeguard cash floats, reconcile transactions, and support financial compliance. Requires e
Host / Hostess - Pool Bar
Abu Dhabi, UAE
Rosewood Abu Dhabi is seeking a Host/Hostess for the Pool Bar to create exceptional first impressions by warmly welcoming guests, managing reservations, and coordinating seating arrangements. The role requires balancing
Assistant Chief Butler
United Arab Emirates, UAE
Waiter/Waitress - Hidden Bar
Abu Dhabi, UAE
Captain - Pool Bar
Abu Dhabi, UAE
Guest Service Associate - Bell
Abu Dhabi, UAE
Commis I - Bakery
Abu Dhabi, UAE
Pool Host/Hostess
Abu Dhabi, UAE
Outlet Cashier
Abu Dhabi, UAE
Host / Hostess - Pool Bar
Abu Dhabi, UAE