Waitress/Hostess
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Key skills for this role
About the Role
Responsible for serving food and beverages, ensuring guest satisfaction, maintaining service standards, and possessing excellent communication and teamwork skills.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to service standards
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and updating profiles
- Maintain detailed knowledge of the restaurant menu and daily specials
- Be familiar with beverage service including glasses and garnishes
- Follow up on restaurant financial, LQA, TrustYou, and Forbes targets
- Anticipate and service guests' requirements at all times
- Use opening and closing checklists to ensure smooth venue operations
- Ensure service stations are constantly cleared and re stocked during service
- Present menus in a proactive manner
- Maintain HACCP and FIFO standards
- Handle financial procedures according to guidelines
Requirements
- Knowledge of restaurant menu and daily specials
- Familiarity with beverage service including glasses and garnishes
- Ability to follow grooming standards
- Ability to handle financial procedures
Full Job Posting
Scope and Objectives
- This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
Additional Responsibilities
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
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