Waitress/Hostess
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Key skills for this role
About the Role
Scope and Objectives This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette.
Key Skills for This Role
Responsibilities
- Serve food and beverage to guests according to service standards
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and updating profiles
- Maintain detailed knowledge of the restaurant menu and daily specials
- Be familiar with beverage service including glasses and garnishes
- Follow up on restaurant financial, LQA, TrustYou, and Forbes targets
- Anticipate and service guests' requirements at all times
- Use opening and closing checklists to ensure smooth venue operations
- Ensure service stations are constantly cleared and re stocked during service
- Present menus in a proactive manner
- Maintain HACCP and FIFO standards
- Handle financial procedures according to guidelines
Requirements
- Knowledge of restaurant menu and daily specials
- Familiarity with beverage service including glasses and garnishes
- Ability to follow grooming standards
- Ability to handle financial procedures
Full Job Posting
Scope and Objectives
- This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
- Anticipate and service of guests' requirements at all times
- Following up daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- To feel empowered and accountable within the work place
Additional Responsibilities
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Maintains the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- All issues and negative guest feedbacks needs to be properly reported on glitch system
- Follow care program at all times, and report issues through the system to maintenance
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