Executive Assistant Manager
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Key skills for this role
About the Role
Ibis Styles Sharjah, UAE seeks an Executive Assistant Manager to support the General Manager in overseeing hotel operations, ensuring guest satisfaction, operational excellence, and financial performance.
Key Skills for This Role
Responsibilities
- Support the General Manager in leading overall hotel operations
- Oversee daily operations of key departments to ensure service excellence
- Lead, coach, and mentor departmental leaders and colleagues
- Monitor financial performance and implement action plans
- Ensure compliance with policies, regulations, and brand standards
- Collaborate with department heads to optimize performance
- Support revenue generation initiatives with Sales, Marketing, and F&B teams
- Maintain strong guest presence and resolve concerns
Requirements
- Proven experience in hotel operations leadership
- Strong financial acumen and budget management
- Excellent leadership and team development skills
- Knowledge of Accor brand standards
Full Job Posting
Overview
- We invite you to join our dynamic team at ibis Styles Sharjah, UAE as an Executive Assistant Manager.
- In this leadership role, you will support the General Manager in overseeing the hotel's day to day operations, ensuring exceptional guest experiences, operational excellence, financial performance and compliance with Accor brand standards.
Responsibilities
- Support the General Manager in leading the overall hotel operations, ensuring exceptional guest satisfaction, operational efficiency, and achievement of business objectives.
- Oversee the daily operations of key departments, ensuring seamless coordination, service excellence, and adherence to Accor brand standards.
- Lead, coach, mentor, and develop departmental leaders and colleagues to build a high performing, engaged, and guest focused team.
- Drive operational excellence by monitoring service quality, implementing best practices, and continuously improving operational processes.
- Ensure compliance with all company policies, health and safety regulations, local legislation, and hotel operating procedures.
- Monitor financial performance, including revenue, expenses, labor costs, and departmental productivity, ensuring budget and profitability targets are achieved.
- Analyze operational and financial reports to identify opportunities for improvement and implement effective action plans.
- Collaborate closely with department heads to optimize performance, enhance guest experiences, and achieve strategic business goals.
- Maintain a strong presence throughout the hotel, engaging with guests, resolving concerns promptly, and ensuring a consistently high level of service.
- Support revenue generation initiatives by working closely with Sales, Marketing, Revenue Management, and Food & Beverage teams to maximize business opportunities.
- Ensure all hotel facilities, equipment, and operational areas are maintained to the highest standards in coordination with the Engineering and Housekeeping teams.
- Foster a culture of continuous learning by identifying training needs and supporting leadership development across all departments.
Requirements
- Proven experience in hotel operations leadership
- Strong financial acumen and budget management
- Excellent leadership and team development skills
- Knowledge of Accor brand standards preferred
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