Waiter/Waitress
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Key skills for this role
About the Role
Provide exceptional guest service, maintain operational standards, ensure compliance with health regulations, and demonstrate strong communication and teamwork skills.
Key Skills for This Role
Full Job Posting
Guest Service Excellence
- Provide courteous, professional, and efficient food and beverage service at all times.
- Anticipate guest needs, preferences, and expectations to exceed satisfaction.
- Present menus proactively and provide detailed explanations of dishes and beverages.
- Maintain strong product knowledge, including menu items, daily specials, and beverage offerings.
- Handle guest feedback professionally and report any concerns to the Manager on Duty.
Operations
- Serve and clear food and beverage items in a timely and unobtrusive manner.
- Ensure tables are properly set, cleared, and reset according to service standards.
- Support team members with food running, table service, and station refills.
- Act as a link between Front of House and Back of House to ensure smooth service flow.
- Follow opening and closing checklists to ensure seamless operations.
- Maintain cleanliness and organization of service stations at all times.
Financial & Quality Standards
- Support daily financial targets and operational goals of the outlet.
- Follow all financial handling procedures as per company guidelines.
- Maintain compliance with LQA, Forbes, and guest satisfaction benchmarks.
Health, Safety & Hygiene
- Ensure full compliance with HACCP and FIFO standards.
- Follow all health, safety, and emergency procedures, including evacuation protocols.
- Report hazards and maintenance issues through the appropriate systems.
Teamwork & Communication
- Maintain effective communication with colleagues and management.
- Attend all briefings, meetings, and training sessions as required.
- Support other departments when needed and contribute to overall hotel operations.
- Uphold grooming and presentation standards at all times.
Additional Responsibilities
- Perform any additional duties or special projects assigned by management.
- Demonstrate accountability and ownership within the workplace.
- Contribute to sustainability initiatives and responsible operational practices.
Experience & Education
- Minimum of 1 2 years of experience in a similar role, preferably within a luxury hospitality environment.
- High school diploma or equivalent preferred.
Skills & Competencies
- Strong communication skills in English; additional languages are an advantage.
- Excellent interpersonal and guest engagement skills.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Strong attention to detail and commitment to service excellence.
- Ability to work collaboratively within a diverse team.
- Good time management and multitasking abilities.
- Well-groomed, professional appearance and positive attitude.
Additional Requirements
- Flexibility to work various shifts, including weekends and public holidays.
- Knowledge of food safety, hygiene, and service standards.
- Experience working with LQA, Forbes standards, or similar luxury benchmarks is an advantage.
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