Reservations Agent
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Key skills for this role
About the Role
The role involves managing reservations, providing guest information, maximizing revenue through sales techniques, and requires strong customer service and communication skills.
Key Skills for This Role
Responsibilities
- Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
- Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
- Utilize up selling techniques to maximize room revenue and promote hotel services
- Enter and maintain reservation data in the property management system (PMS) with high accuracy
- Follow up on guest requests and inquiries within 24 hours of receipt
- Assist with group bookings and manage allotments as directed by management
- Collaborate with other departments to ensure smooth guest experiences from reservation to check out
- Monitor and update hotel availability to optimize occupancy rates
- Prepare daily reports on reservations, cancellations, and modifications
- Maintain knowledge of local attractions and events to assist guests with inquiries
- Adhere to hotel policies and procedures, ensuring compliance with industry standards
- Participate in regular training sessions to stay updated on new offerings and reservation techniques
Requirements
- Professional and customer focused attitude
- Experience in hotel reservations or front office
Full Job Posting
Role Overview
- We are seeking a professional and customer focused Reservations Agent to join our team in Jeddah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through ef
Responsibilities
- Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness
- Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests
- Utilize up selling techniques to maximize room revenue and promote hotel services
- Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy
- Follow up on guest requests and inquiries within 24 hours of receipt
- Assist with group bookings and manage allotments as directed by management
- Collaborate with other departments to ensure smooth guest experiences from reservation to check out
- Monitor and update hotel availability to optimize occupancy rates
- Prepare daily reports on reservations, cancellations, and modifications
- Maintain knowledge of local attractions and events to assist guests with inquiries
- Adhere to hotel policies and procedures, ensuring compliance with industry standards
- Participate in regular training sessions to stay updated on new offerings and reservation techniques
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