Waiter/Waitress
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Key skills for this role
About the Role
Responsible for food and beverage service, guest interaction, and maintaining cleanliness while demonstrating strong communication and teamwork skills.
Key Skills for This Role
Responsibilities
- Set up the assigned Food & Beverage outlet according to meal settings and opening hours
- Greet guests upon arrival, present menus, help with recommendations, receive orders, and handle payments
- Maintain cleanliness and organization of side stations and dining area
- Report cleanliness and maintenance issues to the immediate Supervisor
- Attend regular training sessions on guest care, product knowledge, grooming standards, and up selling
- Handle guest complaints as per instructions or consult the immediate Supervisor
Requirements
- Ability to work flexible shifts including weekends and holidays
- Professional grooming and appearance
- Good communication and interpersonal skills
- Previous experience in a similar role preferred
Full Job Posting
Role Overview
- Reporting to F&B Supervisor, responsibilities include planning, organizing, and operations of the assigned Food & Beverage outlet.
Planning & Organizing
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations
- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
Administration
- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position.
- Ensuring business card and database are handed over to the hostess for the record.
- Make sure all the bill is handed over to the cashier.
- Ensure all the item is charged accordingly in the micros system as per the guest consumption.
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