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Waiter/Waitress

M Management Company
Dubai, UAE
Full Time
Entry
Onsite
1 months ago
Customer ServiceOrder TakingPOS SystemsFood and Beverage KnowledgeCommunicationTeamwork
Free

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Customer ServiceOrder TakingPOS Systems
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Company Description

  • M Management Company, founded in Dubai in 2013 and is a thriving hospitality group recognized for its five award winning F&B venues. With a solid reputation and strong presence in the UAE’s food and beverage industry, the company continually sets higher standards for exceptional hospitality. Our con

Responsibilities

  • Guest Monitoring & Service: Oversee dining rooms for seating, service, safety, and guest well being; address guest needs professionally and promptly.
  • Table & Condiment Preparation: Ensure tables are set with condiments, napkins, cutlery, and other essentials before service.
  • Stock & Side Station Management: Maintain side stations with supplies like napkins, cutlery, pens, slips, and credit card machine rolls.
  • Menu Assistance & Order Taking: Check availability of food and beverages, answer menu questions, take orders, and serve guests.
  • Communication with Kitchen: Post orders, note dietary requirements/allergies, and communicate special requests to the kitchen.
  • Meal Timing & Table Maintenance: Follow meal cycle time guidelines, clear tables, crumb properly, and prepare for the next course.
  • Cleanliness & Presentation: Inspect and polish chinaware, glassware, and silverware; maintain clean work areas using clean as you go practices.
  • Professionalism & Policy Compliance: Arrive on time, maintain appearance, follow restaurant policies, and protect company assets and guest confidentiality.
  • Inventory & Storage Management: Inspect storage areas, maintain organization using FIFO, conduct inventories, and requisition supplies as needed.
  • Billing & Payment: Prepare accurate bills, present checks, and process payments honestly.
  • Guest Relations & Hospitality: Welcome guests warmly, acknowledge by name, show appreciation, and assist coworkers to ensure prompt service.
  • Physical Requirements: Lift/move objects up to 50 pounds, reach, bend, stand/walk long periods, and navigate varied surfaces safely.

Qualifications

  • High school diploma or equivalent.
  • Formal training in hospitality, food & beverage service, or a related field is a plus.
  • Previous experience in a restaurant, hotel, or food service environment preferred.
  • Experience with POS systems, order processing, or handling cash is beneficial.
  • Experience in guest service or customer facing roles.
  • Strong customer service and interpersonal skills; ability to handle guest inquiries professionally.
  • Knowledge of food and beverage menus, dietary restrictions, and allergy awareness.
  • Ability to work in a fast paced environment and multitask effectively.
  • Good communication skills, both verbal and written.

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