Waiter / Waitress

Role Overview

Job Qualifications

• A relevant diploma or qualification in Hospitality, Food and Beverage, Tourism Management, or a related field is preferred.
• One to two years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment.
• Strong customer service, communication, and interpersonal skills.
• Good knowledge of food and beverage products, service standards, and restaurant operations.
• Previous experience with Micros or a similar POS system is an advantage.
• Professional appearance, excellent grooming, a positive attitude, teamwork, and flexibility for various shifts are required.

Customer Service

• Deliver personalized service, welcome guests, anticipate needs, respond to requests, and handle comments, concerns, and inquiries professionally.
• Create memorable guest experiences and maintain positive relationships with guests, colleagues, internal customers, and other departments.

Food and Beverage Operations

• Welcome and seat guests, present menus, take orders, serve food and beverages, and follow established service sequences and standards.
• Maintain knowledge of menus, ingredients, beverages, promotions, and special offerings; provide recommendations and support upselling.
• Maintain equipment and supply levels, set and clear tables, and keep assigned stations and service areas clean and ready.

Payments and Guest Requests

• Use Micros or another POS system for order processing and billing.
• Present bills, process payments, perform cashiering duties, and handle cash and credit card transactions accurately and securely.
• Communicate guest preferences, dietary requirements, allergies, and special requests to relevant team members and ensure follow-through.

Teamwork and Compliance

• Work with the kitchen, bar, and Food and Beverage colleagues to ensure seamless service and support colleagues during busy periods.
• Attend training sessions, briefings, and meetings and contribute to departmental development activities.
• Maintain professional presentation and comply with food safety, hygiene, health and safety, fire safety, security, and hotel procedures.