Waiter / Waitress
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Key skills for this role
Key Skills for This Role
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Job Qualifications
- Relevant diploma or qualification in hospitality, food and beverage, tourism management, or a related field is preferred.
- Minimum of 1–2 years of experience in a similar role, preferably in a luxury hotel or upscale restaurant.
- Strong customer service, communication, and interpersonal skills.
- Good knowledge of food and beverage products, service standards, and restaurant operations.
- Previous experience with Micros or a similar POS system is an advantage.
- Professional appearance with excellent grooming and presentation standards.
- Ability to work effectively as part of a multicultural team.
- Flexibility to work various shifts based on operational requirements.
Customer Service
- Deliver exceptional, personalized service in line with hotel standards and the brand promise.
- Welcome guests warmly and establish positive relationships throughout their dining experience.
- Anticipate guest needs and respond promptly and professionally to requests.
- Handle guest comments, concerns, and inquiries courteously and ensure satisfactory follow-up.
- Provide excellent service to internal customers and collaborate with other departments.
- Create memorable guest experiences through attentive, genuine, and personalized service.
Restaurant Operations
- Follow established brand and food and beverage service standards consistently.
- Maintain appropriate par levels of operating equipment, supplies, and guest amenities.
- Welcome and seat guests, present menus, take orders, and serve food and beverages.
- Maintain knowledge of menu items, ingredients, beverages, promotions, and special offerings.
- Answer guest inquiries and provide recommendations based on guest preferences.
- Promote and upsell food and beverage items while maintaining a guest-focused approach.
- Set, clear, and reset tables according to established standards.
- Use the Micros/POS system for order processing and billing and process payments accurately.
- Perform cashiering duties and follow procedures for cash and credit card transactions.
- Maintain cleanliness, organization, and readiness of assigned service areas.
- Communicate guest preferences, dietary requirements, allergies, and special requests accurately.
- Ensure guest requests are followed through in a timely and professional manner.
People and Teamwork
- Maintain positive and respectful relationships with colleagues and support a collaborative team environment.
- Support colleagues during busy periods to ensure smooth and efficient operations.
- Communicate effectively with the kitchen, bar, and other food and beverage colleagues.
- Participate in departmental training, briefings, and development activities.
Other Duties
- Maintain high standards of personal presentation, grooming, and hygiene.
- Represent the hotel professionally and demonstrate responsible behavior with guests and colleagues.
- Follow the employee handbook, hotel policies, rules, and procedures.
- Comply with food safety, hygiene, health and safety, fire safety, security, and hotel system requirements.
- Adapt positively to operational changes and carry out other reasonable duties assigned by management.
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