Waiter / Waitress

Job Qualifications

• Relevant diploma or qualification in Hospitality, Food and Beverage, Tourism Management, or a related field is preferred.
• At least 1–2 years of experience in a similar role is required.
• Luxury hotel or upscale restaurant experience is preferred.
• Strong customer service, communication, and interpersonal skills are required.
• Knowledge of food and beverage products, service standards, and restaurant operations is required.
• Micros or similar POS experience is advantageous.
• Ability to work in a multicultural team and across operational shifts is required.

Customer Service Responsibilities

• Deliver exceptional, personalized service aligned with hotel standards and the brand promise.
• Welcome guests, establish positive relationships, anticipate needs, and respond professionally to requests.
• Handle guest comments, concerns, and inquiries with appropriate follow-up and resolution.
• Provide excellent service to internal customers and collaborate with other departments.
• Create memorable guest experiences through attentive and personalized service.

Operational Responsibilities

• Follow established brand and food and beverage service standards consistently.
• Maintain appropriate par levels of operating equipment, supplies, and guest amenities.
• Welcome and seat guests, present menus, take orders, and serve food and beverages according to service procedures.
• Know menu items, ingredients, beverages, promotions, and special offerings, and provide suitable recommendations.
• Promote food and beverage items, maintain table settings, and keep service areas clean and ready.
• Use the Micros/POS system accurately for order processing, billing, and payment transactions.
• Perform cashiering and follow finance procedures for cash and credit card handling.
• Communicate dietary requirements, allergies, preferences, and special requests accurately to the team.
• Ensure guest requests are followed through in a timely and professional manner.

People and Teamwork

• Maintain respectful working relationships and contribute to a collaborative team environment.
• Support colleagues during busy periods and coordinate with kitchen, bar, and food and beverage teams.
• Participate in departmental training, briefings, and development activities.

Other Duties