VP, FCO Governance, Quality, and Capability

Role Overview

Governance and Control Oversight

• Design and implement an FCO governance framework with clear process accountability.
• Establish control standards, procedures, and operating models across audit and regulatory findings.
• Coordinate governance forums and communicate key risks and themes.
• Provide oversight and challenge to AML transaction monitoring, sanctions monitoring, TBML monitoring, and fraud monitoring teams.

MI, Reporting, and Analytics

• Own the FCO management information and reporting framework.
• Define KPIs and KRIs for productivity, quality, risk, and customer outcomes.
• Ensure reporting is accurate, timely, standardized, and useful for senior management and ExCo decisions.
• Develop dashboards and early warning indicators for risks and performance issues.

Quality Control and Assurance

• Establish and lead a global quality control and outcome testing framework.
• Define quality standards, review methodologies, and sampling approaches.
• Provide independent assurance over alert investigations, STR quality, and decision-making consistency.
• Identify systemic issues, perform root cause analysis, and drive sustainable remediation.

Training and Capability

• Design and implement an FCO training and capability framework.
• Develop training needs analyses, training plans, role-based learning paths, and certification frameworks.
• Ensure staff training covers AML/CTF typologies, sanctions risks, fraud typologies, investigation standards, and regulatory expectations.
• Drive professional development, knowledge management, and dissemination of emerging risks and best practices.

Operational Excellence

• Standardize, simplify, and optimize FCO processes across teams and locations.
• Lead efficiency and transformation initiatives, including automation and workflow enhancements.
• Align governance, analytics, quality control, and FCO teams around a cohesive operating model.
• Establish performance discipline, accountability, and continuous improvement.

Stakeholder and Regulatory Engagement

• Interface with Group Compliance, Internal Audit, and first-line stakeholders.
• Support regulatory reviews and audits by explaining the FCO control environment and performance.
• Provide data-led insights and transparency to senior stakeholders.

Authority and Decision Making

• Maintain FCO governance, MI, quality control, and training frameworks.
• Define KPIs, KRIs, and reporting standards across FCO.
• Approve quality control methodologies, sampling approaches, and quality thresholds.
• Escalate material risks, control weaknesses, and systemic issues to senior governance forums.

Qualifications and Experience

• Bachelor’s degree or higher in management, banking, or finance.
• ACAMS and/or ICA Certification is required.
• Requires 12–15+ years of relevant experience within global financial institutions.
• Requires experience in governance, control frameworks, MI, reporting, analytics, quality assurance, testing, audit, and transformation.
• Requires strong knowledge of AML/CTF/TBML, sanctions, fraud regimes, typologies, and investigative processes.
• Requires the ability to lead multi-location teams, influence senior stakeholders, and translate data into strategic decisions.

Preferred Experience

• Technology-enabled transformation experience involving analytics and automation is highly desirable.