VP, Credit Management

Job Purpose

Core Responsibilities

• Capacity plans including the seasonal stretch based on business volumes coupled with an efficient underwriting process whether manual, digital or hybrid, must be state of the art keeping customer experience and risk appetite as two key objectives.
• In line with bank strategy, automating credit underwriting process with risk mitigation and customer experience. The underwriting process should provide a competitive edge to the business.
• Adhere to & comply with regulatory and internal policies, standard operating procedures and practices so that the work is carried out in a smooth & methodical manner.
• Ensure work of team members has minimal error rates and no audit observations
• Monitor and report policy exceptions and trends in loan booking across products
• Manage the effective achievement of assigned objectives by setting of individual objectives, managing performance, developing and motivating staff to maximise departmental performance.
• Exhibit good communication & writing skills when preparing & submitting credit proposals to approving authorities within the Bank.
• Exhibit consistency with organization’s values and ethics and to demonstrate a value driven culture within the bank.
• Ensure oversight over the valuation unit to ensure correct valuation process is followed and valuation standards are maintained.

People Management

• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.
• Provide interpretation of policies and procedures and ensure staff adhere to proper credit analysis to improve asset quality

Policies, Systems, Processes & Procedures

• Ensure effective implementation of Credit & Collections Personal Banking functional policies, procedures and controls to cover all areas of the department’s activities to meet all relevant procedural and legislative requirements within agreed TAT to ensure satisfactory customer experience.
• Contribute towards continuous improvement and sustainability of policies, systems, processes and methods in line with changing needs and requirements to efficiently carry out the duties.
• Ensure an effective workflow of processing files and tracking the same to improvise on TAT
• Support automating requirements and implementation of system changes to ensure smooth and efficient processes.
• Monitor the quality of valuation reports for any inaccuracies or factual errors / omissions / irregularities. Highlight any gaps / lapses in the reports to the valuation team and the department head as appropriate. Ensure timely reporting of monthly & quarterly valuation dashboards and controls to reconcile the invoices and tracking of the process.

Credit Initiation Management

• Manage credit Initiation team for Mortgage Underwriting to ensure efficient and effective operations that support the risk tolerance of the Bank while also facilitating desired growth objective.
• Ensures exception approval decisions beyond policy or scoring cut offs are made at the appropriate level and with clear justifications, in compliance with bank’s internal policies and regulatory guidelines.
• Enhance the use of technology in credit initiation management to increase the efficiency and effectiveness of the Department.

Business Support

• Establish strong working relationships and communication with key stakeholders and actively engage with senior business counterparts (Regional Heads/ Sales Managers/Executive Directors, etc.) to ensure that the proposed facility is adequately structured to meet the clients’ expectations within the bank’s underwriting standards.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.

Specific Accountabilities

• Maintain underwriting standards of team members and exercise DOA with prudence by adhering to Bank policy.
• Minimise credit risk by reviewing risk potential to reduce any inherent risks.
• Support the underwriting function by providing necessary inputs to team members to ensure the smooth flow of work.
• Ensure prompt approval of cases in CAS for loans approved under DOA.
• Ensure TAT is met as per agreed SLA.
• Ensure that quality checks and processes are reviewed and resolved accordingly.
• Contribute to enhancing of operational efficiencies by actively participating in automation / other projects as and when necessary.
• Timely execution of tasks entrusted by the Department head

Qualifications & Experience

• Minimum Education required: Minimum Bachelor’s degree preferably in Finance/Engineering.
• Master’s degree in business administration or related discipline is preferred.
• Minimum 7-10 years in Credit in a consumer bank with at least 4 years in similar positions of progressively increasing managerial responsibilities in a bank Credit function.
• Linking the role with ultimate goal of balancing risk with rewards and customer experience.
• Digital and automation experience and bent of mind to digitize the underwriting processes.
• Excellent communication and inter-personal skills