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Visitor Experience - Project Consultant

Confidential Careers
Abu Dhabi Emirate, UAE
Fulltime
Mid-Senior
3 months ago
management consultingstrategybusiness advisoryprocess improvementstakeholder managementproblem solving
Free

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management consultingstrategybusiness advisory
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Visitor Experience - Project Consultant

  • Actively contribute to the development of a unified district-wide visitor experience strategy and its implementation, aligned with Abu Dhabi Tourism and national goals.
  • Help coordinate end-to-end journey design across pre-arrival, onsite, and post-visit stages at the Cultural District
  • Lead transversal projects across company asset managing both internal and external partners, through systematic workplan, timeline, and management of multiple work streams
  • Use data, trends, and global benchmarks to continuously improve and innovate the visitor journey
  • Prepare all analyses, both quantitative and qualitative to assess the current situation, lay out a comprehensive strategic plan integrating all dimensions (VX, commercial, operations, etc.) and develop a set of recommendations for senior leadership
  • Develop well-structured PowerPoint presentations that articulate objectives, analyses, and recommendations for senior leadership
  • Manage autonomously a large range of stakeholders at senior levels, in a structured and systematic fashion
  • Participate in planning and development processes to ensure visitor experience needs are embedded.
  • Design & implement wayfinding & information across the cultural district
  • Review retail and F&B strategy at the district level
  • Review all amenities and services at the district level
  • Help shape a year-round activation program at the district level
  • Champion accessibility and inclusivity, as well as green mobility and environmental sustainability into visitor-facing services.
  • Establish centralized feedback systems and monitor visitor experience KPIs across all sites.
  • Ensure all public activations and services in shared spaces reflect organisation standards and cultural relevance.

Education & Background

  • MBA from top tier institutions
  • Minimum of 10 to 15 years of experience, preferably in strategy consulting or transversal strategic roles in corporations
  • Excellent at quantitative and qualitative analysis
  • Excellent at building storytelling and recommendations
  • Great communication skills to senior executives
  • Very flexible and agile, capable of adjusting quickly to changes
  • Great at working within teams
  • Entrepreneurial mindset, self-starter easy to work with

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