Visa Communication Specialist
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Key skills for this role
Role Overview
The Visa Communications Specialist manages the administrative process for issuing or amending visas.
The role answers visa-related inquiries from professional partners and clients.
The role monitors CRM data and checks information accuracy to support timely processing.
Key Skills for This Role
Full Job Posting
Job Overview
The Visa Communications Specialist manages the administrative process for issuing or amending visas.
The role answers visa-related inquiries from professional partners and clients.
The role monitors CRM data and checks information accuracy to support timely processing.
Job Responsibilities
- Provide visa-related information, quotes, and documentation to clients and professional partners.
- Monitor and update the CRM system for an assigned portfolio of work.
- Review passports, application forms, and other documents for accuracy.
- Respond to partner and client emails and visa-related queries.
- Update Client Engagement Managers on visa status.
- Escalate visa processing matters and complex or delayed queries to the appropriate specialists or managers.
- Provide customer service, handle complaints, and support client retention.
- Work with sales, finance, and licensing departments.
Requirements
- Full English proficiency is required.
- Intermediate computer literacy, including Microsoft Office, is required.
- Excellent customer service and communication skills are required.
- Strong attention to detail is required.
- Visa and immigration process knowledge is advantageous but not mandatory.
- Relevant tertiary education or equivalent industry experience is required.
- Customer service and client relationship management experience is advantageous.
- Additional spoken languages are a plus.
Benefits
- The employer describes an international team representing more than 60 nationalities.
- Benefits include annual leave, an annual flight home, life insurance, and medical insurance.
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