Reception - Client Experience Agent
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Key skills for this role
Role Overview
The Client Experience Agent is the first point of contact and is responsible for establishing the first impression of the company.
The role requires a committed, customer-driven, proactive person who can work effectively under pressure in a fast-paced environment.
Key Skills for This Role
Full Job Posting
Job Overview
The Client Experience Agent is the first point of contact and is responsible for establishing the first impression of the company.
The role requires a committed, customer-driven, proactive person who can work effectively under pressure in a fast-paced environment.
Main Responsibilities
- Act as the first point of contact at reception for professional partners, clients, and visitors.
- Support the smooth running of reception and the client experience.
- Maintain knowledge of products and services to address client and partner queries.
- Provide prompt, courteous, and efficient assistance, coordinating with other departments when necessary.
- Provide document collections, submissions, attestation, mail management, and conference-room booking services.
- Maintain confidentiality of client data and prevent disclosure of sensitive information.
- Prepare, coordinate, and track internal and external document shipments.
- Meet individual and team qualitative and quantitative targets.
- Maintain a professional image and high grooming standards.
- Build effective working relationships and promote company culture and values.
- Perform other job-related duties assigned by management.
Qualifications, Skills and Experience
- At least 2 years of experience in hospitality or a similar customer service role.
- Familiarity with CRM systems and practices.
- Excellent verbal and written communication skills in English.
- Excellent communication and interpersonal skills, including telephone etiquette.
- Customer focus and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
- Excellent active listening and problem-solving skills.
- Additional foreign language knowledge is advantageous.
Workplace
- The role is based at the company's reception in Dubai.
Availability
- Candidates who can join immediately are preferred.
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