Call Center - Client Experience Agent
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Key skills for this role
Role Overview
Serve as the first point of contact and establish the first impression of IFZA.
Provide committed, responsible, and creative client support while working effectively under pressure.
Key Skills for This Role
Full Job Posting
Job Overview
Serve as the first point of contact and establish the first impression of IFZA.
Provide committed, responsible, and creative client support while working effectively under pressure.
Key Responsibilities
- Act as a first point of contact for clients and professional partners.
- Support the smooth running of the IFZA call center and the client experience.
- Answer and distribute incoming calls in a timely and professional manner.
- Respond positively and promptly to client enquiries.
- Complete assigned duties and tasks in a timely and professional manner.
- Maintain knowledge of IFZA products and services to address queries and concerns.
- Maintain confidentiality of client data and avoid disclosing sensitive information.
- Keep comprehensible records of all calls in the call-center CRM.
- Meet individual and team qualitative and quantitative targets.
- Build effective working relationships and promote company culture and values.
- Perform other job-related duties assigned by management.
Qualifications and Skills
- Minimum of 2 years of experience as a call-center agent or in a similar role in the UAE.
- Full English proficiency is required.
- Additional spoken languages are advantageous.
- Excellent verbal and written communication, interpersonal skills, and telephone etiquette are required.
- A customer-focused approach and adaptability to different personality types are required.
- Ability to multitask, set priorities, and manage time effectively is required.
- Excellent active listening and problem-solving skills are required.
- Intermediate computer literacy, including MS Office, is required.
- Familiarity with CRM systems and practices is required.
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