Valet Supervisor
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Key skills for this role
About the Role
SLS Dubai Hotel & Residences is seeking a Valet Supervisor to oversee daily valet operations, ensuring excellent guest service and efficient team performance. The role requires supervising valet attendants, handling guest requests, and coordinating with front office and security teams.
Key Skills for This Role
Responsibilities
- Supervise valet attendants during shifts
- Ensure timely and safe parking and retrieval of guest vehicles
- Provide a warm and professional welcome to guests
- Handle guest requests and resolve complaints professionally
- Coordinate with Front Office, Concierge, and Security teams
- Monitor staff attendance, grooming, and performance
- Ensure compliance with hotel policies and safety procedures
- Prepare basic shift and incident reports
Requirements
- High School Diploma or equivalent
- Minimum 2–3 years of valet or hospitality experience
- Previous supervisory experience preferred
- Valid driving license
Full Job Posting
Company Description
- SLS Dubai Hotel and Residences is a luxury lifestyle 5 star city hotel belonging to Ennismore under the Accor group.
- Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors.
- A wondrous and striking landmark in Downtown District, designed by award winning architects and interior designer Paul Bishop.
Job Summary
- The Valet Supervisor oversees the daily valet operations of the hotel, ensuring excellent guest service, smooth vehicle handling, and efficient team performance in line with five star hospitality standards.
Key Responsibilities
- Supervise valet attendants during shifts.
- Ensure timely and safe parking and retrieval of guest vehicles.
- Provide a warm and professional welcome to guests.
- Handle guest requests and resolve complaints professionally.
- Coordinate with Front Office, Concierge, and Security teams.
- Monitor staff attendance, grooming, and performance.
- Ensure compliance with hotel policies and safety procedures.
- Prepare basic shift and incident reports.
Qualifications
- High School Diploma or equivalent.
- Minimum 2–3 years of valet or hospitality experience.
- Previous supervisory experience preferred.
- Valid driving license.
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