Night Manager
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Key skills for this role
About the Role
SLS Dubai Hotel & Residences seeks a Night Manager to oversee duty management shifts, ensure guest satisfaction, and coordinate front desk operations. The role requires experience in upscale or lifestyle hotels, strong communication skills, and knowledge of hotel systems.
Key Skills for This Role
Responsibilities
- Take ownership and responsibility for Duty Management shifts
- Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms
- Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
- Knowledge of all arrivals and departures, using guest name at all times
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
- Fully conversant with current availability situation at any given time, and also future availability
- Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym menu/price/promotions/hours)
- Fully conversant with all hotel room types, numbers, layout, locations, rates
- Fully conversant with special packages, short and long term promotions (hotel, outlets, spa)
- Liaise with Housekeeping and Engineering as required for Out Of Order rooms
- Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
- Manage upselling opportunities, email capture and other Front Office initiatives
Requirements
- High School Diploma or equivalent required
- College Degree in Business, Hospitality, or Related field preferred
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Ability to enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Ability to work independently and to partner with others to promote an environment of teamwork
Full Job Posting
Company Description
- SLS Dubai Hotel and Residences is a luxury lifestyle 5 star city hotel under Ennismore and Accor.
- Boasting 946 units, including hotel rooms, apartments, and residences, spread over 75 floors.
Job Description
- Take ownership and responsibility for Duty Management shifts.
- Record in the Duty Log all/any incidents and follow up with Assistant Director of Rooms.
- Report any accident, incident, theft and liaise with Security & Safety Manager.
- Knowledge of all arrivals and departures, using guest name at all times.
- Check current day arrivals and departures, taking appropriate action in fully booked situations.
- Fully conversant with current and future availability.
- Complete knowledge of all features and services (F&B outlets, spa/gym).
- Fully conversant with all hotel room types, numbers, layout, locations, rates.
- Fully conversant with special packages and promotions.
- Liaise with Housekeeping and Engineering for Out Of Order rooms.
- Ensure accuracy of input into reservation/front desk systems.
- Manage upselling opportunities, email capture and other Front Office initiatives.
Qualifications
- High School Diploma or equivalent required.
- College Degree in Business, Hospitality, or Related field preferred.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
- Ability to enter and locate work related information using computers and/or point of sale systems.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast paced environment and have a high level attention to detail.
- Strong verbal and written communication skills in English.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and to partner with others.
- Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
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