Uzbek and Russian - Speaking Partner Relations Manager
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Key skills for this role
About the Role
XM is looking for a Partner Relations Manager to develop and implement partner retention strategies. The role involves acting as the main contact for partners, monitoring satisfaction, and analyzing behavior to uncover upselling opportunities.
Key Skills for This Role
Responsibilities
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
- Act as the main contact for Partners, fostering strong relationships through personalised support
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
- Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
- Communicate ideas and suggestions for platform improvements to the Business Development teams
- Stay informed about industry trends, competitive landscape and best practices in Partner retention
Requirements
- Degree in a business related field
- Fluent Uzbek and Russian speaker with excellent oral and written skills in English
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target oriented and resourceful
- Ability to work autonomously and under pressure
Full Job Posting
The Role
- We are looking for passionate and self motivated professionals to join our Partner Relations Manager team.
Main Responsibilities
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value.
- Act as the main contact for Partners, fostering strong relationships through personalised support.
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly.
- Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services.
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners.
- Communicate ideas and suggestions for platform improvements to the Business Development teams.
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts.
- Undertake any other relevant task as assigned.
Main Requirements
- Degree in a business related field.
- Experience in a similar position will be considered an advantage.
- Fluent Uzbek and Russian speaker with excellent oral and written skills in English.
- Ability to build and maintain excellent business relationships.
- Strong interpersonal and communication skills.
- Target oriented and resourceful.
- Ability to work autonomously and under pressure.
Benefit from
- Attractive remuneration package.
- Intellectually stimulating work environment.
- Continuous personal development and international training opportunities.
The Hiring Experience
- Let’s Connect – Intro Chat with Talent Acquisition.
- Deep Dive – First Interview with Your Future Team.
- Show Your Skills – Live Technical Session.
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