Partner Relations Manager
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Key skills for this role
About the Role
XM is seeking a Partner Relations Manager to cultivate and maintain strong relationships with partners, focusing on retention strategies and satisfaction. The role requires a business-related degree, fluent Hindi and English, and strong interpersonal skills.
Key Skills for This Role
Responsibilities
- Develop and implement partner retention strategies to enhance loyalty and maximize lifetime value
- Act as main contact for partners, fostering strong relationships through personalized support
- Monitor partner satisfaction, gather feedback, and tailor initiatives
- Analyze partner behavior to uncover upselling and customization opportunities
- Communicate company products and marketing promotions to partners
- Suggest platform improvements to Business Development teams
- Stay informed about industry trends and best practices in partner retention
Requirements
- Degree in a business related field
- Fluent Hindi speaker with excellent oral and written skills in English
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target oriented and resourceful
- Ability to work autonomously and under pressure
- Willingness to travel abroad
- Valid work permit
- Experience in a similar position is an advantage
Full Job Posting
The Role
- We are looking for a passionate and energetic Partner Relations Manager to cultivate and maintain strong relationships with our Partners.
- This role involves strategising to grow and leverage partnerships that enhance the company’s product offerings and market presence.
Key Responsibilities
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
- Act as the main contact for Partners, fostering strong relationships through personalised support
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
- Analyse Partners' behavior to uncover opportunities for upselling and customisation of products and services
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
- Communicate ideas and suggestions for platform improvements to the Business Development teams
- Stay informed about industry trends, competitive landscape and best practices in Partner retention
- Undertake any other relevant task as assigned
Main requirements
- Degree in a business related field
- Experience in a similar position will be considered an advantage
- Fluent Hindi speaker with excellent oral and written skills in English
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target oriented and resourceful
- Ability to work autonomously and under pressure
- Spending significant time travelling abroad if required
- Valid work permit
Benefit from
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role Specific Take Home Task
- All applications will be treated with strict confidentiality!
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