UX Writer (6 month contract)
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Key skills for this role
About the Role
Home Depot Canada seeks a UX Writer on a 6-month contract to create clear, consistent copy for homedepot.ca and mobile apps. Requires 3-5 years of copywriting experience and strong understanding of UX principles.
Key Skills for This Role
Responsibilities
- Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more)
- Ensure site content is user focused and consistent in style, tone, format, and quality
- Effectively manage multiple projects and deadlines
- Use data to evaluate and improve content
- Conduct user research to test the effectiveness of copy
- Create and maintain writing guidelines aligned with brand and voice
- Develop messaging with an eye toward accessibility
- Manage and deliver copy translation
- QA and User Acceptance Testing of content
- Present copy and decision rationales to cross functional teams
Requirements
- University/College degree in a related area of study, or equivalent experience
- 3 5 years of experience in copywriting, editorial, or mass communications
- Experience writing/editing for digital platforms (web, email, mobile, applications)
- Technical writing experience is an asset
- Understanding of industry and UX principles and best practices is a strong asset
- Strong attention to detail
- Ability to work with minimal supervision and under very tight deadlines
- Experience working in ecommerce or a retail organization is an asset
Full Job Posting
Role Overview
- At Home Depot Canada, the UX Writer is responsible for planning, creating, organizing, editing, and structuring the content and copy our customers encounter when navigating their way around homedepot.ca and our mobile applications.
- This copy is crucial in guiding the customer and helping them complete their product research and/or purchase and ensuring that the user experience is as smooth as possible.
- The UX writer is involved in the design process from the very beginning.
Key Responsibilities
- Write clear, consistent, concise product copy (instructional, notifications, purchase flows, error messages, and more).
- Ensure that site content is user focused and consistent in style, tone, format, and quality.
- Effectively manage multiple projects and deadlines.
- Have a deep understanding of product areas and demonstrate how copy recommendations fit with product goals.
- Find smart ways to use data to evaluate and improve content.
- Conduct user research to test the effectiveness of copy and build a strong sense of empathy for the target audience.
- Create and help maintain writing guidelines that are in line with The Home Depot’s brand and voice.
- Develop messaging with an eye toward accessibility.
- Manage and deliver copy translation.
- QA and User Acceptance Testing of content.
- Present copy and decision rationales to cross functional teams and key stakeholders, facilitating a shared understanding of user experience goals.
Minimum Education & Experience
- University/College degree in a related area of study, or equivalent experience.
- 3 5 years of experience in copywriting, editorial, or mass communications.
Other Requirements/Assets
- Experience writing/editing for digital platforms (web, email, mobile, applications).
- Technical writing experience is an asset.
- Understanding of industry and UX principles and best practices is a strong asset.
- Strong attention to detail is a must.
- Ability to switch between multiple projects, audiences, channels, and scopes.
- Ability to work with minimal supervision and under very tight deadlines.
- Passionate about working in a customer centric, multi channel environment, and collaborating across departments and teams.
- Experience working in ecommerce or a retail organization is an asset.
- Good oral communication skills required for working with internal & external partners.
- Ability to translate complex information into easy to understand instructions.
- Proven ability to build consensus and work effectively within a cross departmental team is required.
- Previous omnichannel retail or eCommerce experience.
Work Schedule
- In person, 5 days a week (Monday to Friday).
- Working from Toronto Store Support Centre location 4x per week (subject to change).
Pay Range
- Pay Range: CAD 60,000 CAD 90,000.
- Semi annual bonuses tied to business performance; Deferred Profit Sharing Program; comprehensive paid benefits; 15% discount on Home Depot stock purchases; merit based salary increases.
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