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Commercial Account Manager - Greater Toronto Area (ON)

Home Depot Canada
Toronto, CAN
Full Time
Senior
Hybrid
1 weeks ago
Account ManagementSales ProspectingCustomer Relationship ManagementMicrosoft Office SuiteTableauCommunication
Free

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Account ManagementSales ProspectingCustomer Relationship Management
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Position Overview

  • The Commercial Account Manager is responsible for driving incremental sales growth and profitability through account relationships, focusing on new business development.
  • Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan.
  • Review pertinent Pro customer satisfaction results to understand customers' perspectives and drive local decisions and strategies.

Key Responsibilities

  • Cultivate Net New Sales Relationships (60%): Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting.
  • Partner with Pro Account Expeditor as a daily point of contact to drive end to end quoting, ordering, and transaction experience.
  • Utilize local community events to continuously represent The Home Depot Pro brand and drive new business.
  • Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering.
  • Establish effective partnerships with assigned customers by completing a set minimum number of sales call appointments per week.
  • Develop strategies focused on expanding customer base within defined sales territory.
  • Produce new account revenue in line with current organization through individual targets/quotas.
  • Sales Prospecting (20%): Conduct initial customer meetings and build relationships, selling The Home Depot value proposition.
  • Prospect for new business leveraging leads provided by internal Sales Development team as well as leads generated in the field.
  • Customer Relationship Management (10%): Utilize Tableau to plan future sales call activity, manage ongoing customer communications, and maintain a healthy sales pipeline.
  • Cross Functional Collaboration (10%): Participate in district/regional meetings as needed.
  • Communicate weekly activities with Senior Manager, Outside Sales.

Skills & Qualifications

  • Working knowledge of Microsoft Office Suite and computer literacy.
  • Excellent written and verbal communication skills; able to communicate globally.
  • 5 years of professional work experience.
  • 2 years account management/outside sales management experience.
  • 2 plus years home improvement or home building industry experience.
  • Successful professional growth in a high paced retail environment.
  • Demonstrates a strong ability to create and cultivate an active network of relationships.
  • Ability to leverage relationships to accomplish sales and profitability goals.
  • Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit, and performance requirements.
  • Determine how each customer would prefer to be served and tailor communications appropriately.
  • Strong leadership and negotiation skills; ability to persuade or influence others.

Education & Experience Requirements

  • Minimum Education: High school diploma or GED.
  • Preferred Education: Undergraduate degree in business or relevant field.
  • Minimum Years of Work Experience: 2.
  • Preferred Years of Work Experience: 5.

Position Details & Working Conditions

  • Position reports to Senior Manager, Outside Sales. No direct responsibility for supervising others.
  • Hybrid Work: Location Multisite.
  • Travel Requirements: Typically requires travel 20% to 50% of the time.
  • Physical Requirements: Most of the time is spent sitting or standing/walking; occasional lifting of moderate weight (8 20 pounds).
  • Working Conditions: Typically comfortable environment but with regular exposure to temperature extremes, moving machinery, loud noise, and fumes.

Pay Range

  • Pay Range: CAD 75,000 CAD 105,000 base salary.
  • Total rewards may include semi annual bonuses tied to business performance, Deferred Profit Sharing Program, comprehensive paid benefits, 15% discount on Home Depot stock purchases, and merit based salary increases.

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