User Operations Expert

About Bybit

Role Overview

Lifecycle and Growth Responsibilities

• Deliver lifecycle OKRs for eFTD and eFTT conversion, retention, resurrection rate, and user Net LTV.
• Set stage-specific operating strategies and growth cadences.
• Build segmentation frameworks based on user attributes, behavior, and lifecycle stage.
• Design and launch user journeys for onboarding, first-deposit nudging, engagement, dormancy prevention, and winback.
• Design lifecycle programs for activation, habit building, high-value cultivation, dormancy prevention, and winback.

Personalization and Product Mechanisms

• Build granular segmentation and tagging systems based on user attributes, behavior, lifecycle stage, and preferences.
• Deliver personalized recommendations and differentiated content, tasks, perks, incentives, and messaging.
• Lead the design and iteration of trading-driving product mechanisms such as task systems, tiering, rewards, content, and community features.

Data and Collaboration

• Track D1, D7, and D30 retention, first-trade conversion, repeat rate, and Net LTV.
• Run independent analysis using AI and validate strategies and mechanisms through A/B testing.
• Work with Product, Data, Marketing, Algorithm, and regional teams to embed lifecycle and personalization strategies into product plans.

Requirements

• At least three years of experience in growth or product operations with quantifiable growth results.
• Deep understanding of the user lifecycle and growth funnel and the ability to design scalable operating mechanisms.
• Strong data-driven decision-making and a track record of shipping work into production.
• Fluent English and ability to drive execution in a global team environment.
• Hands-on data analysis and A/B testing experience with clear reasoning and strong execution.
• Trading platform, financial, or FinTech product operations or growth background is preferred.
• Community operations experience at comparable competitor products is preferred.

Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal events, workshops, and team-building activities.
• Global collaboration with colleagues from around the world.
• Career advancement and internal mobility opportunities.

Job Details

• Role level: Associate.
• Work type: Full time.
• Country: United Arab Emirates.
• City: Abu Dhabi.
• Sector: Financial Services.