University Internship – Connectivity Support (6 months)
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Key skills for this role
About the Role
GE HealthCare offers a 6-month university internship in Jeddah for Connectivity Support. The intern will assist with promoting digital services, improving connectivity processes, and resolving customer issues.
Key Skills for This Role
Responsibilities
- Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions
- Work together with connectivity teams to improve effective connectivity, processes, and infrastructure
- Keep up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records
- Utilize the escalation process to resolve customer digital service issues and conduct root cause analysis
- Communicate with customers to ensure resolution and proper follow up
- Monitor connectivity and digital tools data integrity
- Create visibility on different buckets (Live connectivity, data flow issues, and Helium monitoring)
- Work closely with cross functions to ensure projects execution and follow up
Requirements
- Currently enrolled in a university program
- Interest in digital services and connectivity
Full Job Posting
Job Description
- Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
- Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
- Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
- Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
- Communicate with customers to ensure resolution and proper follow up, leading to customer satisfaction.
- Follow up connectivity and digital tools data integrity.
- Monitor Connectivity @ Install funnel utilizing connectivity Hub tool.
- Create visibility on different buckets (Live connectivity, data flow issues, and Helium monitoring).
- Work closely with cross functions (Connectivity Project Leader, SDM, Field, and HPM) to ensure projects execution and follow up.
- Ensure performing live and C@I at timely manner including on site support.
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