Installation & Upgrade Specialist
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Key skills for this role
About the Role
GE Healthcare is seeking an Installation & Upgrade Specialist to provide installation and upgrade expertise for Imaging Digital Solutions, focusing on Medical Imaging Merge (MIM). The role involves managing technical deliverables, customer interfaces, and IT integrations.
Key Skills for This Role
Responsibilities
- Contribute to the implementation of IDS solutions utilizing the Software Suite
- Own technical deliverables during the entire lifecycle of the projects
- Engage throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades
- Work closely with the client to understand their needs and develop strategies through site assessments
- Make standard recommendations on workflow, application, interface, reports, testing and uploads to customers
- Be responsible for go live readiness and support as well as post live checkups
Requirements
- Bachelor's degree from an accredited university or college
- Experience in the Services & Digital Customer Support environment
- Ability to work with and communicate effectively with diverse stakeholders
- Demonstrated customer service experience in a clinical environment
- Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required
- Working knowledge of Microsoft Windows and Microsoft Office applications
- Experience with operating systems: Windows Server, Linux
- Strong computer skills
- Fluency in English and at least one additional regional language (Polish, or Arabic)
Full Job Posting
Job Description Summary
- GE Healthcare is a leading global medical technology and digital solutions innovator.
- As an Installation & Upgrade Specialist, you will provide installation and upgrade expertise for Imaging Digital Solutions (IDS), focusing on Medical Imaging Merge (MIM).
- You will act as an interface between customers and internal stakeholders, managing integrations, IT dependencies, and operational execution.
Responsibilities
- Contributing to the implementation of IDS solutions utilizing the Software Suite.
- Owning technical deliverables during the entire lifecycle of the projects.
- Engaging throughout the full lifecycle of assigned projects including initial installation and subsequent upgrades.
- Working closely with the client to understand their needs and develop strategies tailored to their organization through site assessments.
- Making standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process.
- Being responsible for go live readiness and support as well as post live checkups.
Required Qualifications
- Bachelor's degree from an accredited university or college.
- Experience in the Services & Digital Customer Support environment.
- Ability to work with and communication effectively with diverse stakeholders.
- Demonstrated customer service experience in a clinical environment.
- Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required.
- Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.
- Experience with operating systems: Windows Server, Linux.
- Strong computer skills.
- Fluency in English and at least one additional regional language (Polish, or Arabic).
Desired Characteristics
- Ability to communicate complex technical topics in a customer‑friendly manner.
- Ability to work effectively in fast‑paced and challenging environments.
- Networking & Integration: DICOM, IHE, HL7, FHIR.
- Web technologies knowledge.
- Experience in healthcare environments, particularly radiology or nuclear medicine departments.
- Willingness to travel up to 10–15%.
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