Universal Banker- Sharjah Branch (UAE national)
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Key skills for this role
About the Role
Standard Chartered seeks a Universal Banker for its Sharjah branch to ensure service efficiency, handle cash and clearing services, and promote excellent customer service. The role requires strong communication skills, customer service background, and understanding of AML and banking regulations.
Key Skills for This Role
Responsibilities
- Ensure account opening procedures are strictly adhered to as per policies and guidelines.
- Perform cash and clearing services.
- Maintain close coordination with operations staff to provide prompt and excellent service.
- Detect suspicious transactions, money laundering, forgeries, etc.
- Meet and greet customers and guide them to digital services.
- Capitalize on cross sell opportunities.
Requirements
- Strong communication skills
- Customer service background
- Basic MS Office skills
- Understanding of AML & banking regulations
- Cash management experience
Full Job Posting
Job Summary
- To ensure service efficiency within the branch as per branch standard; promote highest level of customer service and responsiveness; comply with Global Process Standards on Customer Data Confidentiality.
Key Responsibilities
- Ensure Account Opening procedures are strictly adhered to.
- Perform cash and clearing services.
- Maintain close coordination with Operations staff.
- Be conversant with AML/CDD guidelines, Compliance policies and business processes.
- Ensure optimal customer service by efficient management.
- Highlight security concerns to Branch Operation and Service Manager.
- Detect suspicious transactions, Money Laundering, forgeries.
- Initiative and drive to achieve set targets and service standards.
- Efficiently meet and greet customers.
- Guide customers to digital service.
- Intelligently access needs and problems of existing customers and guide them.
- Meet transaction processing standards.
Our Ideal Candidate
- Strong communication skills
- Customer Service background
- Basic MS Office Skills
- Understanding of AML & Banking regulations
- Cash Management experience
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact.
- For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
- Our purpose: to drive commerce and prosperity through our unique diversity.
- We value difference and advocate inclusion.
What We Offer
- Competitive salary and benefits to support mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- Flexible working options based around home and office locations.
- Proactive wellbeing support through Unmind, Employee Assistance Programme, sick leave, mental health first aiders.
- Continuous learning culture with opportunities to reskill and upskill.
- Inclusive and values driven organisation.
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