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Senior Associate Director, Priority Banking

Standard Chartered
Dubai, UAE
Full Time
Director
Onsite
2 days ago
Sales ManagementRelationship ManagementBusiness DevelopmentCustomer ServiceKYC/AMLInvestment Products
Free

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Sales ManagementRelationship ManagementBusiness Development
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Job Summary

  • Strategies for Revenue generation and business development
  • Business objectives and goals
  • Drive the Digital Agenda

Acquisition & Sales Management

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
  • Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
  • Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
  • Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
  • Achieve the budgeted cross sell targets, consistency and penetration.
  • Aggressive Sales call plans to acquire large prospective customers through referrals.
  • Ensure coverage of customer base in accordance with the approved contact plans.
  • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
  • Maintain and update customer information on C Manager.
  • Activation of dormant accounts.

Customer Relationship Building

  • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
  • Effectively meeting customer expectations and handling/ reduction of customer complaints.
  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
  • Manage the portfolio to de risk against attrition and achieve stability of book.
  • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
  • Serve as the one point contact to the High Net Worth customers of the Bank.

Qualifications

  • University Graduate.
  • Relevant experience in sales and relationship management.
  • Experience in handling all Banking & Investment Products.
  • Demonstrated ability in sales planning.
  • Strong communication and negotiation skills with the ability to influence outcomes.
  • Networking ability to manage interdepartmental deliverables.
  • Strong inter personal skills and leadership ability.
  • Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
  • Computer literacy at the user level.
  • In depth knowledge of capital markets and financial planning.

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