Senior Associate Director, Priority Banking
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Key skills for this role
About the Role
Standard Chartered seeks a Senior Associate Director for Priority Banking in Dubai to drive revenue generation, business development, and customer relationship management for high-net-worth clients.
Key Skills for This Role
Responsibilities
- Generate new business to achieve defined targets in terms of number of customers, volumes and revenue
- Achieve targets set in terms of product mix, active/passive ratio, liability targets, number of transactions
- Induct new customers brought in by Branches & Direct Sales team
- Achieve budgeted cross sell targets, consistency and penetration
- Aggressive Sales call plans to acquire large prospective customers through referrals
- Ensure coverage of customer base in accordance with approved contact plans
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager; accurate and timely generation of reports
- Activation of dormant accounts
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues
- Effectively meet customer expectations and handle/reduce customer complaints
- Ensure compliance with KYC/AML updates, proper zero error documentation
Requirements
- University Graduate
- Relevant experience in sales and relationship management
- Experience in handling all Banking & Investment Products
- Demonstrated ability in sales planning
- Strong communication and negotiation skills with the ability to influence outcomes
- Networking ability to manage interdepartmental deliverables
- Strong inter personal skills and leadership ability
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community
- Computer literacy at the user level
- In depth knowledge of capital markets and financial planning
- Obtain Security & Commodity Authority (SCA) license and timely completion of CPD requirements
Full Job Posting
Job Summary
- Strategy: Strategies for Revenue generation and business development; Business objectives and goals; Drive the Digital Agenda
- Business: Acquisition & Sales Management
Key Responsibilities
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
- Achieve the Targets set in terms of product mix, active/ passive ratio, liability targets, no. of transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
- Achieve the budgeted cross sell targets, consistency and penetration.
- Aggressive Sales call plans to acquire large prospective customers through referrals.
- Ensure coverage of customer base in accordance with the approved contact plans.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Maintain and update customer information on C Manager. Accurate and timely generation of reports.
- Activation of dormant accounts.
- Constantly updated product and process knowledge by successfully attending Tests/ Quizzes/ Certifications.
Customer Relationship Building
- Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
- Effectively meeting customer expectations and handling/ reduction of customer complaints.
- Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
- Manage the portfolio to de risk against attrition and achieve stability of book.
- Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
- Serve as the one point contact to the High Net Worth customers of the Bank
Qualifications
- University Graduate.
- Relevant experience in sales and relationship management.
- Experience in handling all Banking & Investment Products.
- Demonstrated ability in sales planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
- Computer literacy at the user level.
- Adapting to multi cultural environment.
- In depth knowledge of capital markets and financial planning.
Other Responsibilities
- Ability to maintain a highly decent professional environment in the Priority Centre.
- Educate Clients on using of other delivery channels.
What We Offer
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first aiders and all sorts of self help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies everyone feels respected and can realise their full potential.
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