Universal Banker
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Key skills for this role
About the Role
ADIB - Abu Dhabi Islamic Bank is hiring a Universal Banker for its Dubai branch. The role combines helpdesk and customer relationship duties, providing service to walk-in customers and identifying their needs.
Key Skills for This Role
Responsibilities
- Provide prompt and efficient service to all walk in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services
- Handle various banking services including debit card inquiries, account inquiries, funds transfer, etc.
- Perform any other responsibilities entrusted by Branch management
Requirements
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
- This position is for UAE Nationals only
Full Job Posting
Role Purpose
- This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only.
Key Accountabilities
- Provide prompt and efficient service to all walk in customers
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
- Proactively identify customer needs and proactively offer relevant Products and Services
- Liability Onboarding
- Covered Card
- Debit Card Inquires
- Accounts General Inquiries
- Sending SMS to customers
- Police Letter – Returned Cheques
- Dispute Services
- Standing order Setup/Cancellation/Amendment
- Funds Transfer/ Telex Transfer
Specialist Skills / Technical Knowledge
- Knowledge of ADIB’s Retail & Institutional Banking products & services
- Knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
Additional Information
- This position is for UAE Nationals only.
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