Relationship Manager- Business Liabilities & Cash Management
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Key skills for this role
About the Role
ADIB seeks a Relationship Manager to drive growth in liabilities, FX, and fees for elite business clients. The role involves portfolio management, cross-selling, risk monitoring, and client relationship management in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Achieve assigned financial and non financial objectives, managing and growing the portfolio with emphasis on liabilities, FX, fees, and trade transactions.
- Identify and capitalize on cross selling opportunities to enhance revenue streams.
- Conduct regular visits and calls with clients to maintain rapport and identify new business opportunities.
- Address customer complaints promptly and provide excellent service, focusing on elite clients.
- Maintain awareness of risk parameters including AML, compliance, and regulations, and monitor customer transactions for signs of risk.
- Conduct ongoing due diligence and update customer records accordingly.
- Stay updated on banking products, services, and industry trends.
- Collaborate effectively with internal teams and partners.
Requirements
- Bachelor's degree in finance, Business Administration, or related field
- 4 years of banking or financial services experience, focusing on relationship management and portfolio growth
- Excellent knowledge of business banking, trade products, and foreign exchange rates
- Strong communication and interpersonal skills
- Proficiency in customer complaint resolution and service delivery
- Ability to collaborate with internal teams and adapt to changing needs
Full Job Posting
Role Purpose
- The Relationship Manager will focus on improving relationships with elite clients while overseeing operational tasks and driving growth in liabilities, FX, and fees to surpass financial targets annually. Proactively identifying cross selling opportunities to boost product revenue is crucial, alongsi
Portfolio Growth and Financial Targets
- Achieve assigned financial and non financial objectives.
- Manage and grow the portfolio effectively, emphasizing increases in liabilities, FX, fees, and trade transactions while meeting overall financial targets.
- Ensure portfolio growth compared to the previous year.
- Identify and capitalize on cross selling opportunities to enhance revenue streams.
- Implement strategies to maximize portfolio growth while minimizing risk, conducting regular SWOT analyses.
- Focus on cross selling to increase product share per customer.
- Target high transactional and high value balance companies for onboarding.
- Conduct regular visits and calls with clients to maintain rapport and identify new business opportunities.
- Report on portfolio activities, achievements, and challenges to management.
- Proactively seek new business opportunities and referrals from existing clients.
- Conduct financial assessments accurately to understand clients’ needs and risk tolerance.
- Identify and cultivate new business relationships with potential clients through networking and prospecting activities.
Client Relationship Management and Customer Service
- Address customer complaints promptly and provide excellent service.
- Serve all clients with a particular focus on the elite.
- Communicate regularly with clients to foster growth and satisfaction.
- Utilize various communication channels to maintain strong client relationships.
- Enhance relationships with business banking customers, prioritizing the elite segment.
- Maintain professionalism and ethical standards in all interactions.
Portfolio Risk Monitoring
- Maintain awareness of risk parameters including AML, compliance, and regulations.
- Provide necessary inquiries and documents to the compliance department.
- Identify and assess potential risks or suspicious activities.
- Monitor customer transactions for signs of risk or non compliance.
- Conduct ongoing due diligence and update customer records accordingly.
- Review and update client profiles and risk ratings regularly.
Professional Development and Adaptability
- Stay updated on banking products, services, and industry trends.
- Participate in training and development opportunities.
- Demonstrate flexibility to adapt to changing needs, including working in multiple locations.
- Collaborate effectively with internal teams and partners.
- Adhere to organizational policies and regulatory guidelines.
Specialist Skills / Technical Knowledge
- Bachelor's degree in finance, Business Administration, or related field.
- 4 years of banking or financial services experience, focusing on relationship management and portfolio growth.
- Excellent knowledge of business banking, trade products, and foreign exchange rates.
- Strong communication and interpersonal skills.
- Proficiency in customer complaint resolution and service delivery.
- Ability to collaborate with internal teams and adapt to changing needs.
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