Universal Banker
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Key skills for this role
About the Role
ADIB is hiring a Universal Banker for its Dubai Mall Branch to provide exceptional customer service and identify customer needs. This role combines helpdesk and customer relationship duties.
Key Skills for This Role
Responsibilities
- Provide prompt and efficient service to all walk in customers
- Respond to customer inquiries, concerns and resolve issues effectively
- Proactively identify customer needs and offer relevant products and services
- Handle various banking services including debit card inquiries, account inquiries, funds transfer, etc.
Requirements
- Knowledge of ADIB's Retail & Institutional Banking products & services
- Knowledge of ADIB's Operational Policies & Procedures
- Knowledge of UAE banking practices, regulations & risks
- Thorough knowledge of all regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
- UAE National only
Full Job Posting
Role Overview
- Role: Universal Banker
- Location: Dubai Mall Branch, Dubai
- Role Purpose: This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
- This role is a combination between Helpdesk & CRO under Branch development concept.
- This position is for UAE Nationals only.
Key Accountabilities
- Provide prompt and efficient service to all walk in customers.
- Respond to Customer inquiries, concerns and resolve issues effectively & efficiently.
- Proactively identify customer needs and proactively offer relevant Products and Services.
- Finance: Liability Onboarding, Covered Card.
- Services: Debit Card Inquiries, Accounts General Inquiries, Sending SMS to customers, Police Letter – Returned Cheques, Dispute Services, Standing order Setup/Cancellation/Amendment, Funds Transfer/ Telex Transfer, Installment Postponement, Certificate Issuance, E Statement Issuance, Returned Cheque
- Perform any other responsibilities entrusted by Branch management from time to time.
Specialist Skills / Technical Knowledge
- Knowledge of ADIB’s Retail & Institutional Banking products & services.
- Knowledge of ADIB’s Operational Policies & Procedures.
- Knowledge of UAE banking practices, regulations & risks.
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
- Fair knowledge of service standards.
- Knowledge of Cross Sales.
- Computer skills.
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